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DeVono Privacy Policy

Introduction

At DeVono, we are committed to protecting your privacy. This policy outlines how we collect and process personal information. By using our website and the services offered by us, you accept and consent to the processing of data about you by us in the manner and for the purposes set out below.

This Privacy and Cookie Notice outlines:

  1. What data we collect
  2. How we use it
  3. How long we keep it
  4. Who we share it with
  5. International Data transfers
  6. Security
  7. Your rights
  8. Our use of cookies
  9. Changes to this policy
  10. Further information

1. What data we collect

Marketing Communications

We use your personal data to improve the user experience of our website and provide a better service. We also use it for staying in touch with you. By signing up to our newsletters and updates you agree to be contacted with such information in a business-to-business (B2B) marketing context.

Additionally, we collect your information through the submission of business enquiries on the various forms through our website. We may also receive your personal data through our trusted third parties, including our partners in the real estate market, such as CoStar.

In particular, we collect the following details:

  • Name
  • Email address
  • Physical address
  • Size of company
  • Name of company
  • Location data (postcode, city etc.)
  • Online identifiers (such as your mobile device advertising identifier and geo-location data)
  • Information about your use of our website: For more information see our Cookies Policy. We also collect the following information about you from third parties:
  • Social media interactions with us (for example when you “like” a post on social media)
  • Technical information from advertisements we place on third party websites. This could include your IP address, browser type and version, device identifiers, location and time zone setting)

Recruitment

We will also process any data you send us for recruitment purposes in relation to any vacancies that we advertise.

This will include:

  • Name
  • Email address
  • Telephone number
  • Employment history
  • Any other details in your CV

We may later collect other information directly from you, which will include:

  • Date of birth
  • Relevant Qualifications
  • Sensitive personal data, including racial, ethnic, sexual, religious and/or disability information, and details of medical conditions
  • Information about past criminal convictions, as you provide and with your consent.

2. How we use it

Marketing Communications

We use your personal data for responding to your inquiries and/or sending you relevant material.

This will include:

  • Collecting business contacts in the business to business sector of the real estate market
  • Notifying our contacts on our database of available offices
  • Sending our contacts on our database market research and industry insights we feel are relevant.

We process this data on the basis of your consent and/or legitimate interest in marketing to individuals with an interest in our services. Individuals are able to opt out from emails at any time via the “Unsubscribe” link present at the bottom of every email communication we send.

We will contact you in relation to services we feel will be useful for you by email or by phone. We may also monitor and/or record outbound calls made to our clients for our legitimate interest in monitoring and training purposes.

Cookies and Advertising

We use your personal data, and data collected through cookies, to improve the functionality of our website. We also use it to deliver targeted behavioural advertising to you and make sure online ads are suited to your interests, including through our trusted partner websites and on social media. We process this data on the basis of your consent and/or our legitimate interest in marketing to you.

Recruitment

We will also process any data you send us for recruitment purposes in relation to any vacancies that we advertise. We process this with your consent and/or our legitimate interest in researching our candidates and offering them new positions. We may also process additional data later on in the recruitment process, which will be processed on the basis of your consent and/or employment contract, or where we have a legal obligation or it is in the public interest to do so (such as for immigration or diversity monitoring purposes). This will be further detailed in your employment contract.

Other uses

DeVono may also use the personal information we obtain about you for the following purposes:

  • Evaluating and improving our business, including development of new products and services; managing our communications; determining the impact of our advertising; analysing our products, services, websites and any other digital assets; facilitating the functionality of our website
  • Preparing and furnishing data reports, which could include anonymised information
  • Enforcing our Terms and Conditions or other legal rights

DeVono may use the information in other ways for which we would provide notice of at the time of collection. If you object to us using information in other ways you can email info@devono.com.

3. How long we keep it

We will keep your personal data received through inquiries in forms on our website for two years, after which we will ask you again for consent to continue to receive marketing information from us. We will keep data you send us in relation to vacancies for the duration of your application and up to one year after in order to offer you new opportunities, unless you opt out of this, or extend this period with your consent. We will keep our outb

4. Who we share it with

Your personal data will be stored in our personal server which is a virtual server and located in the UK. Additionally, we also store your personal data used for marketing purposes in our Salesforce CRM database, hosted in the USA. Salesforce have certified under the EU-U.S. Privacy Shield certification, which allows us to legally transfer your personal data to them. We may also occasionally share your personal data with our trusted partners in the real estate sector, which are based in the European Economic Area (EEA).

Service providers:

DeVono may also share your personal information with companies acting as our authorised agents in providing our services, including the following categories of service provider:

  • Infrastructure and IT service providers, including cloud service providers
  • Marketing, advertising and communications agencies
  • External auditors and advisors
  • Cookie analytics providers
  • Online advertisers
  • Providers of website testing/analytics services

    Each service provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your information to protect your personal information from unauthorised access, destruction, use, modification or disclosure. DeVono operates on a global scale, therefore, we may transfer your information to countries or jurisdictions that do not provide the same level of data protection as the country in which you are based. If DeVono makes such a transfer we, or our vendors, will provide the proper safeguards required by applicable law to ensure your information is protected.

    You may also share your information separately with other Web sites or entities, such as those that create professional marketing lists. These Web sites could share your information with DeVono. DeVono is not responsible for and assumes no liability if a partner or other Web site or entity collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.

Legally Affiliated Entities:

In the event that DeVono is merged, or in the event of a transfer of our assets, Site or operations, DeVono may disclose or transfer your personal information in connection with such transaction. In the event of such a transfer, DeVono would notify you via email or by posting a prominent notice on our Site for 30 days of any such change in ownership of DeVono that would result in a change of control of your personal information. DeVono may also share your personal information with DeVono affiliates to provide or offer services to you.

Legally Compelled Disclosure:

DeVono will also disclose your personal information when required to do so by law, for example, in response to a court order or other legal obligation, in response to lawful requests by public authorities, including to meet national security or law enforcement agency’s requirements, or in special cases when we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (whether intentionally or unintentionally our rights or property).

5. International Data Transfers

Processing in the US and Elsewhere by Registration on This Site

DeVono operates globally, we may transfer the personal information we collect about you to recipients, and your personal information may be stored and processed, in countries other than the country in which the information was originally collected, including the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information.

When DeVono transfers your information to countries other than the country in which the information was originally collected, we will protect your information as described in this Policy or as otherwise disclosed to you at the time the data is collected (e.g via program specific privacy notice) and will comply with all applicable data protection laws in making such transfers

6. Security

DeVono endeavours to protect the security of your personal information and your choices for its intended use. DeVono uses Secure Socket Layers or SSL technology to protect the transmission of sensitive personal information such as your credit card number. We store your personal information on a secure server, and use procedures designed to protect the personal information we collect from unauthorised access, destruction, use, modification or disclosure.

Although DeVono will take (and require our third-party providers to take) commercially reasonable security precautions regarding your personal information collected from and stored on the Site, due to the open nature of the Internet, DeVono cannot guarantee that any of your personal information stored on our servers or transmitted to or from a user, will be free from unauthorised access. We disclaim any liability for any theft or loss of, unauthorised access or damage to, or interception of any data or communications. By using this Site, you acknowledge that you understand and agree to assume these risks.

7. Your rights

You have several individual rights in relation to your personal data that we collect, which we are committed to respecting. In particular, you have the right to:

  • Request a copy of your personal information
  • Request any inaccuracies in your personal information be corrected
  • You may also ask to object or restrict the processing of your personal data and have your personal information erased, where appropriate.

Additionally, you have the right to opt out of all emails, any other forms of marketing, cookies and targeted advertising that we direct at you. To exercise this right and others, please email info@devono.com with your name and request and we will do this for you.

You have the right to lodge any complaint with the Information Commissioner’s Office who are the supervisory authority within the United Kingdom for the purpose of Article 51 of the United Kingdom General Data Protection Regulation.

The Information Commissioner’s Office address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF and the telephone number 0303 123 1113.

8. Our use of Cookies

At DeVono, we use cookies to allow us to personalise your visits to this site, keep track of your preferences and learn about the way you use the site.

A cookie is a small text file that is downloaded onto your computer when you visit our website and allows us to recognise you as a user. Typically, these contain two pieces of information: a site name and unique user ID. All information these cookies collect is aggregated and anonymous.

At DeVono, cookies are used to identify the pages that are used when you visit the site, to allow us to tailor your experience to suit your needs.

We require you to accept or decline certain cookies by accepting or declining our Cookie Consent Notice when first accessing our website. By accepting and using our websites you consent to our use of cookies as updated from time to time and the cookies we use will be stored on your device (unless this functionality is rejected or disabled by your browser). You may access our Cookie Consent Notice to decline cookies at any time subsequently.

Additionally, you may delete and block all cookies from any website, within your web browser settings if necessary. Please be aware that restricting or deleting cookies will impact on the functionality of the site.

Non-Essential Cookies:

A list of the non-essential cookies we use on the website are detailed below:

Google Analytics: analytics.js (__ga, _gat), used by Google to generate web analytics. The information generated by the cookie will be forwarded to Google servers in the US for statistical analysis purposes only.

Google Adwords: Using Google Adwords code we are able to see which pages helped to lead to contact form submissions. This allows us to make better use of our paid search budget.

Online Advertising: We use google/doubleclick and AdRoll cookies to advertise our services again across the internet to users who have visited our site previously. The information is depersonalised, meaning it cannot be tracked back to individuals. It does allow us to provide tailored ads to multiple anonymous lists. This could be based on who viewed or did not view certain pages on our site. Other ways that this can be used include interest based, audience based or demographic & location based information.

Storage Time

The cookies are stored for a period of 2 years unless the user clears their cache and cookies themselves.

Other Scripts

Below is a list of other scripts we use on our website:

Salesforce: We use Salesforce code on our website to auto-populate our CRM with new lead data and website activity. This allows us to segment leads appropriately and deliver the most relevant service. Salesforce’s privacy policy is available at this link: https://www.salesforce.com/uk/company/privacy/

Opting Out of Cookies

Further information and how to opt out of cookies from Google is below:

  • To update your personal Google user account Information and control the ads that are delivered to you based on your Google Account, please visit http://www.networkadvertising.org/choices/.
  • To opt out of Google Analytics tracking, please visit https://tools.google.com/dlpage/gaoptout.
  • To opt out of a third-party vendor’s use of cookies, visit the Network Advertising Initiative opt out page here http://www.networkadvertising.org/choices/. Opting out does not mean you will no longer receive online advertising. It does mean that the NAI member company or companies from which you opted out will no longer customize ads based on your interests and web usage patterns using cookie-based technology.
  • When you visit our website, you can choose to accept or opt out of cookies via our Cookie Consent Notice.

9. Changes to this policy

We will continue to assess this Policy against new technologies and services, business practices as well as our client’s needs, and make changes to this Policy as required. If we make any material changes to this Policy, we will make changes here and, if the changes are significant, we will provide a more prominent notice on our website.

10. Further information

By using our website, you hereby agree to our privacy policy and agree to its terms.

This Privacy Policy was last updated on: Monday, 19th July 2021. Should we update, amend or make any changes to our Privacy Policy, those changes will be posted here.

If you have any queries regarding this policy or the use of your personal information, please get in touch directly by email at info@devono.com or by calling +44 (0)20 7096 9911.